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Tourplan Online Supplier Connectivity - Information Page

Introduction

Your consultants spend more than 40% of their time* managing supplier communications for hotels, car rentals and other supplier bookings. Through Tourplan's online supplier connectivity this can be halved, a saving of 20% of your consultant overheads.

Add to that easy and instant access to a full range of hotel/car rental/other supplier rate plans and dynamic rates, no-delays and no manual supplier confirmation process for on request bookings, increase accuracy through removal of the double handling of bookings, and exposure of all these benefits through Tourplan's online distribution tools (webConnectODP and hostConnect).

Tourplan's 'Connectivity and Enterprise Editions' empowers your Tourplan back office and online distribution systems with real-time search and booking facilities with external supplier systems, effectively automating the entire purchasing, selling and operations processes.

Purpose of this document

This document is designed to:

  • outline the key features and benefits to you, the Tour Operator, of online supplier connectivity
  • summarise the encompassing business processes and what it means to your day to day operations

Online supplier connectivity, what it is …

Via direct online connections with hotel, car rental and other supplier systems such as central reservation systems (CRSs), global distribution systems (GDSs) and Channel Management Systems, Tourplan provides you with the ability to instantly search for and book services from within your Tourplan in-house and internet (hostConnect & webConnectODP) FIT booking modules. Key features include:

  • access to products at dynamic rates including 'best available rate' (BAR), 'rate of the day' and other special rates
  • access to products at nett rates (where supported by the supplier systems)
  • the ability to view and compare on the same screen, rates and availability from your own Tourplan database alongside rates and availability from the external supplier systems
  • bookings made are automatically and simultaneously created in both your Tourplan system and the external supplier system.

Key benefits to you, the tour operator …

  • Instant confirmation (or indication of no availability) for bookings
  • Access to additional product rates and inventory including special offers, best available rate, rate of the day and last minute rates, all without needing to monitor manual supplier communications and update your internal database
  • Significant efficiency gains via automated searching, communications and bookings processes.
    • Current manual methods of processing request supplier bookings take from several minutes up to 24 or more hours (depending on availability and response times).
    • Bookings made via Tourplan's online supplier connectivity will take from 10 to 60 seconds (depending on number of online searches performed)

 

Manual bookings versus Tourplan online supplier connectivity …

Current manual booking process

versus …

Automatic booking process via the Tourplan's online supplier connectivity

How it works …


 


Simply put, Tourplan provides and manages the software and connectivity to external supplier systems in a centralised online platform, and you manage which suppliers and products in your Tourplan database you wish to allow external search and book facilities. More specifically:

  • you still negotiate directly with the suppliers as you currently do. However in some cases this may now mean, in addition to your contracted nett rates, negotiating an agreed commission (and terms & conditions) applicable for booking dynamic rates
  • you define in Tourplan which suppliers and their associated products you wish to enable external connectivity to
  • you can also configure in Tourplan whether you want to:
    • combine and show rates from the external supplier system(s) with rates in your own system, enabling instant rate comparison with your contracted rates and supplier dynamic rates
    • view rates from the external supplier system(s) separately from your own contracted rates loaded in your Tourplan system
  • from within your Tourplan FIT booking modules you will be able to search for, display and book services sourced in real-time from the external supplier system(s). All this happens seamlessly with Tourplan – there is no double entry of bookings and no accessing other system interfaces to search and make the booking
  • agents/clients using your webConnect or hostConnect online booking facilities will likewise be able to see and book products sourced in real-time from the external supplier system(s)
  • when you book a product via Tourplan's external supplier connectivity, the service is automatically added to your Tourplan booking and likewise the booking is automatically made in the external supplier system.
  • the service in your Tourplan booking will hold all the usual operational and accounting details for onward processing, accounting and reporting
  • there is no need for you to invest in new hardware or software – all you need to connect to external supplier systems is a standard Internet connection and the latest Tourplan version.

There are also key benefits which make this attractive to your suppliers…

  • considerable efficiency gains and reduction in overheads via automated communication and booking processes with you the tour operator
  • increased booking volumes through ease of access to inventory for request bookings
  • increased booking volumes through distribution of additional rates and inventory to you such as dynamic rates, specials offers and last minute inventory


Current Tourplan Supplier Connections:

Global Accommodation

Connection

Commercials

Type

Siteminder

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Channel Manager

TravelClick (EzYield)

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Channel Manager

Rate Tiger (eRevMax)

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Channel Manager

Accor (via Infinite Hotels)Tour Operator agrees supplier connection and rates (nett or gross+commission) direct with Accor/Infinite.Direct Connect

Maintrack

Currently IHG and Best Western hotels

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Transaction Fees: The Maintrack supplier connection has additional per booking transaction fees  (These are imposed by Maintrack)

Minimum Bookings: A minimum per month fee also applies

Note - IHG and Best Western require a Virtual Credit Card (VCC) with each booking. Tourplan has integrated with WEX https://www.wexinc.com/ for providing VCCs with bookings. Tour Operator requires a commercial agreement with WEX in order to use their VCC services

Please contact your local Tourplan office for details

Direct Connect

Dhisco (Pegasus)

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Transaction Fees Apply: (These are imposed by Pegasus)

Direct Connect

Hotelbeds.comTour Operator has commercial agreement with Hotelbeds.comDirect Connect
RESTELTour Operator has commercial agreement with RestelDirect Connect

Hilton

Tour Operator agrees supplier connection and rates (nett or gross+commission) direct with Hilton.

Direct Connect

STAAH

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Channel Manager

 

Regional Accommodation

Connection

Commercials

Type

MG Bedbank (mainly Indonesia hotels)

Tour Operator has commercial agreement with MGBedbank

Direct Connect

Global Bedbank (mainly Fiji hotels)

Tour Operator has commercial agreement with hotels. Note this connection is availability only, rates are still contracted directly and loaded into Tourplan

Direct Connect

Mitchell Corp (New Zealand and Australia Hotels)

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Channel Manager

eRes (Southern Africa Hotels)

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Direct Connect

Nightsbridge (Southern Africa Hotels)

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Direct Connect

ResRequest (Southern Africa Hotels)

Tour Operator agrees rates (nett or gross+commission) direct with hotels

Direct Connect

HSOWS (Southern Africa Hotels)Tour Operator agrees rates (nett or gross+commission) direct with hotelsDirect Connect

 

Global - Car Rental and Air

Connection

Commercials

Type

Avis

Tour Operator agrees rates (nett or gross+commission) direct with car rental company

Direct Connect

Budget

Tour Operator agrees rates (nett or gross+commission) direct with car rental company

Direct Connect

Hertz

Tour Operator agrees rates (nett or gross+commission) direct with car rental company

Direct Connect

EuropCar (South Africa)Tour Operator agrees rates (nett or gross+commission) direct with car rental company

Direct Connect

Amadeus    (PNR download)

Tour Operator must have commercial account with the GDS

PNR Download

Galileo       (PNR download)

Tour Operator must have commercial account with the GDS

PNR Download

Sabre         (PNR Download)

Tour Operator must have commercial account with the GDS

PNR Download